SHIPPING, RETURNS AND REFUNDS
At Iyfe Creations, we want you to be able to shop with confidence. Should you be dissatisfied with a purchase on our
website, you may return unused products in their original packaging with labels still attached within 3days of receipt.
Items ordered will be shipped to an address designated by you and estimated delivery times are determined based
on method of shipping chosen when you placed your order.
Standard delivery orders should arrive within 18 working days while production of custom orders take 28 working
days and estimated delivery period of 31 working days within Nigeria.
All transactions are made pursuant to a shipping contract and as a result, risk of loss and title for the item/goods
pass to you upon delivery of product to the carrier.
The cost of returning an item where we sent the wrong item in error will be refunded. We recommend that you use
an established courier item with a tracked delivery service. Iyfe Creations will not reimburse any costs if you choose
a delivery service other than the least expensive method.
Please Note: We cannot accept returns for second hand or custom fit items unless they were delivered faulty.
To avoid delay in replacing your item, we advise that you place another order online as soon as you know that you
will have to return the original purchase.
In the case that you do not wish to place another and will want a full refund, kindly let us know and we will process
this as soon as we receive the goods back.
We will only issue refunds once the good(s) returned have been inspected to have met our returns terms and
condition.
Refunds will be issued back to the original payment method/source.
For Custom Orders;
Our Made-to-Order clothing are customized with each piece tailored to an individual customer’s preferred size,
colour / fabric. Do you have a style in mind or would want us to send you style inspirations? Don’t worry, we will
meet your specific need.
1️⃣Just send us an email or WhatsApp with your design or ask us to send you suggestions.
2️⃣Send us your correct/ exact measurements
3️⃣We source for fabrics
4️⃣You make your final selection
5️⃣Once we conclude with design, fabrics selection and payment, processing takes 28 working days or more
depending on the style or volume of order. This will be communicated to the customer accordingly.
6️⃣Prices are set according to your design and are negotiable.
*️⃣Express orders are delivered within 5 days for Abuja residents only.